Getting Started

Completely new to ebooks? Here’s a quick overview:
You can download the entire contents of any ebook for sale on e-livres.org.
Before downloading your first ebook, you need to download and install a free reader program.
Most of our ebooks can also be read online, without downloading anything.
Ebooks come in different file formats to suit different devices.
Not all ebooks are available in every download format.
Not all ebooks are available to read online.
Ebooks typically have restrictions on the amount of printing or copying possible.
Publishers set ebook prices, usually cheaper than the equivalent printed book.
If you are not sure what an ebook is, check our overview on What is an ebook.
If you want to know a bit more about e-livres.org have a look at About e-livres.org.
If you want to buy an ebook and need help please check our guide on Buying an ebook.
If you have already bought an ebook and want to know how to read it please check our guide on Reading your ebook.
If you want to know more about what formats we offer, or what devices you can read our ebooks on please check our ebook Formats guide and Device guide.
If you can’t find the help that you need please contact our support team.

What is an ebook?

ebook; e-book (ē-ˌbu̇k\) n.

1. a version of a literary work that is rendered, stored, distributed and read in digital form. Contrasted with a printed book.
2. an electronic device whose sole or principal function is to display books in digital form.

To avoid confusion, in Help Centre articles we will refer to the electronic device as an ebook reader device and the literary work as an ebook (or ebook file).

An ebook is an electronic copy of a book. You can start reading an ebook as soon as you’ve paid for it, so there is no waiting for delivery. Ebooks also offer the convenience of size and portability; you can store your entire library on a laptop or other device.

Ebooks come in different formats and each format has its own features. The ebooks available on e-livres.org are not always available in every format, so please check the product page to check the available formats for that particular ebook. But the three formats we currently offer are our Online Reader, PDF and EPUB. For more information about the differences between these formats please check our formats guide.

Ebooks can be read online in your browser, requiring no extra software. But in order to download an ebook, you need to download a small piece of free software known as an ebook reader. The particular software you need depends on the type of device you would like to read on (for instance a hand held device or on your computer).  For advice on selecting the appropriate reader, check our device guide.

Copyright Restrictions

The ebooks available from e-livres.org are almost exclusively from major publishing houses who have legal obligations to their authors. These obligations in turn mean that there are limits on the ways that ebooks can be distributed and used.

Territorial Availability

Some books are not allowed to be sold in certain places. This is almost always because the publisher who supplied the ebook to us only has a right to sell that book in clearly defined geographical territories. So you might find that the ebook you want to buy isn’t available in your country as an ebook. There will be another local publisher who holds the right to publish in your country, and it’s likely that your local publisher hasn’t released it as an ebook.

This is common with consumer book categories like fiction, biography, personal growth, etc. Scholarly, technical and professional books tend to be published globally by a single publisher.

Printing and Copy & Paste

As a rule, it isn’t possible to print the whole of a book in a single sitting. There are printing and copying restrictions placed on most commercially distributed ebooks. This is called Digital Rights Management, or simply DRM.

It’s the publisher of a book who determines how much of an ebook (if any) you can print or copy & paste. Some publishers are very liberal in this and enable you to print the whole ebook, while others are the reverse and allow no printing or copying. In general, a reasonable amount of printing and copying are enabled by most publishers.

Key information about every ebook that’s available from e-livres.org (like printing and copying permissions) is shown on the prdouct page for each ebook. At the bottom of the product page below the ‘Add to Cart’ button is a link titled “Print & copy permissions”. Please click this link and check the table before buying an ebook, to make sure the format suits your needs.

About e-livres.org

Welcome to e-livres.org, the world’s leading source of ebooks.

e-livres.org sells ebooks in multiple electronic formats in all categories. It is the leading specialist ebook retailer.

Users can download books to computers, dedicated ebook devices, PDAs and mobile phones and the software required is free. They can also read books online, from any computer, anywhere, without downloading or installing anything.

What’s Different about e-livres.org

We love books. Whether in digital or paper form, we believe that books are a fundamental part of our cultural, entertainment and educational lives. Our roots are in bookselling, not in technology, so we’re always focused on what readers want, rather than coming up with complicated technical stuff that gets in the way of finding and reading the books you want.

A Broad Range

e-livres.org stocks all the latest bestselling and new release titles, which are streamed direct to us by leading publishers. But that’s not all. We also offer a huge selection of professional & technical ebooks and wide range of academic and scholarly titles.

• Popular consumer ebooks
• Professional and technical ebooks
• Academic and scholarly ebooks

Online and Offline Access

When you buy an ebook from e-livres.org, you can download the whole book (just as you can from our competitors) but you can also read our books online – anywhere, any time, from any internet connected device. So, if you’re at home and want to refer to a book that you downloaded to your work computer, you can. Just log in to your e-livres.org account and start reading. There’s nothing to prove, nothing to install or download; just start reading now.

Pricing

As with printed books, book publishers set the prices for ebooks. In general, most ebooks are priced at something less than the equivalent printed version.

Shopping at e-livres.org

We’re trying to make your search-and-buy experience as simple and easy as possible. You can search e-livres.org for a particular ebook by subject, title or author. Please tell us if we get it wrong or make things difficult.

Opening an Account

You can make a purchase without opening an account and you will be given a download link at the end of your transaction. But if you think you may become a repeat customer, and want to store all your purchases together in one account bookshelf you’ll need to create an account before you can buy ebooks or receive email alerts. It’s easy to do… just follow the simple steps.

And if you make a one off purchase and then decide actually you’d like to make an account, don’t worry! You can easily open an account using the same email address you used to purchase with and your past purchase will be included in the new account.

Payment Methods

We accept four major credit cards:

• Visa
• MasterCard
• American Express
• Diners Club

Email Alerts

Leave it to us to keep you on top of things. Sign up for email alerts in any subject or discipline, and we’ll send you an email alert when new ebooks come out in your field. On average, you’ll receive an alert once a week for popular subjects (like fiction and biography) and less frequently for other subjects.

It’s easy to manage your subscriptions, simply by clicking on a link within each email message, or logging in to your account at e-livres.org. Click on Modify My Email Alert Subscriptions.

My Wish List

Here’s a simple way to keep track of your wish list. Any time you see a title you’d like to read, just drop it into the wish list and we’ll remember it for you. It only takes one click to flip an item from your wish list to your shopping cart.

Returns Policy

As it is not possible to “return” an ebook in the same way that books can be returned in printed form, we are not able to accept returns. This is a condition of our agreement with book publishers. If there is an error on our part, or a flaw in the ebook you received, please contact our support team and advise them. They’ll sort it out.

Privacy

Your privacy is of the utmost importance to us. E-livres.org Pty Limited is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, third-party organization whose mission is to increase online trust by promoting the use of fair information practices. Please view our privacy policy and if you have any concerns, don’t hesitate to contact us. Our privacy policy is certified by TRUSTe as complying with the highest prevailing standard of internet privacy.

Buying an ebook

Buying an ebook on e-livres.org is very straightforward and can be achieved on either our mobile website (on mobile devices and through our Ebook Reader app) or our full website.

First use the search bar to find the ebook you wish to buy, or you can browse through the categories if you need some inspiration.

From the search results or whilst browsing a section, once you have found an ebook you are interested in, select the cover image or title of the ebook. This will take you to the product page where you can read some more about the book, view the price, the formats available, the print & copy permissions and all other information about the ebook.

Once you have decided to purchase the book, select “Add to Cart” to add the book to your shopping cart. You can then continue shopping, or proceed to the checkout.

At the checkout you will see the contents of your cart, the amount of ebooks you will be purchasing and the total cost of the order before any applicable tax (tax is calculated at the next step in the checkout process). If you want to proceed select “Review Order & Checkout”. You will then be asked to log in to your e-livres.org account, or to register an account if you do not already have an account. There is also an option to checkout as a guest (you can then create an account later on).

Then, you will be asked if you want to pay via credit card or PayPal. At the following step you have the opportunity to enter a discount voucher or gift certificate code if you have one. You are then asked to enter your credit card details (or log in to PayPal if you selected that option).

You finalise the purchase by selecting “Process Order”. This will take the payment and then shown you confirmation that the purchase has taken place successfully. It is on this confirmation screen that you will be prompted to start reading your ebook straight away. For further help on this please see Reading your ebook.

If you want to make a bulk purchase of multiple copies of the same ebook please see Making a bulk purchase.

If you are making a bulk purchase for a classroom, or group of students, we also have a product that’s been designed to manage classrooms and courses. To find out more information and to see if you’re eligible, see our Ebook Course Management page.

If you can’t find the help that you need please contact our support team.

Terms of Use

e-livres.org Website (“the Website”). This Website is owned and operated by E-LIVRES.ORG Pty Limited (ACN 146 279 370) (“e-livres.org”). Your access to the Website is subject to these terms of use, the Customer License, the e-livres.org Privacy Policy, and disclaimers of specific parts of the Website (“Terms of Use”).

Your use of the Website constitutes your agreement to the Terms of Use. You can review the Terms of Use by following links labelled “Terms of Use” at various points within the Website.

Disclaimer and Limitation of Liability

The Trade Practices Act and similar State legislation in Australia may confer rights and remedies on you in relation to the provision of eBooks and various services by e-livres.org, which cannot be excluded, restricted or modified (“Non-excludable Rights”). e-livres.org does not exclude any Non-excludable Rights, but does exclude all other conditions and warranties implied by custom, law or statute.

Except as provided for by the Non-excludable Rights:

• This Website is provided by e-livres.org on an “as is” basis.
• e-livres.org and its licensors make no representations or warranties of any kind, express or implied, as to the operation of, your access to or the results of your access to the Website (including any related or linked websites) or the correctness, accuracy, timeliness, completeness or reliability of the information, content, materials or products included on this Website.
• To the full extent permissible by applicable law, e-livres.org disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
• e-livres.org will not be liable for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, any information on the Website, whether or not caused by any negligent act or omission. If any law prohibits the exclusion of such liability, e-livres.org hereby limits its liability to the extent permitted by law, to the resupply of the said information.

Special Medical Disclaimer

Medicine is an ever-changing science. As new research and clinical experience broaden out knowledge, changes in treatment and drug therapy are required. In view of the possibility of human error or changes in medical sciences, neither e-livres.org nor its licensors warrant that the information contained in the eBook content is in every respect accurate or complete, and they are not responsible for any errors or omissions or the results obtained from the use of such information. Users are encouraged to confirm the information contained in the eBook content with other sources. For example, and in particular, users are advised to check the product information sheet included in the package of each drug they plan to administer to be certain that the information contained in the eBook content is accurate and that changes have not been made in the recommended dose or in the contraindications for administration. This recommendation is particularly important in connection with new or infrequently used drugs.

Links to other sites

e-livres.org has not reviewed any of the websites which link to this Homepage or to which this Homepage links. e-livres.org is not responsible for the content of any other websites or pages linked to or linking to its. e-livres.org does not endorse or otherwise sponsor such links. Such links are provided solely for your convenience and information. Following links to any other websites or pages shall be at your own risk. These other websites or pages would have their own terms and conditions governing them. You should read these terms and conditions carefully before using other websites or pages.

e-livres.org may receive payment for advertising displayed to you during the course of the use of the Website. e-livres.org may also receive payment for advertising links which you may choose to follow. By using the Website you authorise e-livres.org to collect such payments for its sole use and benefit.

Linking Policy and Trademark notice

e-livres.org is the registered owner of various business names and marks, including “e-livres.org” (“the Marks”), “eBookEngine,” “EBL.” e-livres.org uses the various Marks in the course of providing products and services to its customers. e-livres.org has used and continues to use the Marks as trade marks outside Australia and asserts its entitlement to do so to the exclusion of others.

The Marks may not be used as trade marks or in connection with the supply of goods or services by any other person without prior permission in writing by e-livres.org. e-livres.org has developed strict guidelines as to the manner in which the Marks are to be used by authorised users.

You may only provide a link to this Website from a website provided that you link to the home page (//epuk.store or //epuk.store), and use as the linking text “e-livres.org the digital bookstore”. To link in any other way, you must first obtain the permission of e-livres.org.

Miscellaneous

This Website and any of the Terms of Use are governed by the laws of Western Australia, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia. If any provisions in this Website or the Terms of Use are invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Website and Terms of Use which will continue in full force and effect.

Privacy Policy

This privacy policy applies to www.e-livres.org owned and operated by E-livres.org Pty Limited. This privacy policy describes how E-livres.org Pty Limited collects and uses the personally identifiable information you provide on our web site: www.e-livres.org. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update this information.

e-livres.org respects your privacy. As we develop our online presence, we will revise our Privacy Policy to reflect our practices and to meet any legislative or other requirements. The terms of this Privacy Policy form part of and should be read in conjunction with the Terms of Use and Licenses which govern this Website.

Collection of personally identifiable information

E-livres.org Pty Limited is the sole owner of the information collected on e-livres.org. e-livres.org collects personally identifiable information from our users at several different points on our Web site.

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

After registering an account with us, you will receive an email containing a welcome message and your login details. After successfully completing a purchase, you will receive an email invoice of your order.

If you purchase a gift certificate from us, we will ask you for the name and email address of the recipient in order to fulfill the purchase request. The information is not used for any other purpose.

e-livres.org will collect information generated by its webservers for the purpose of assessing the technical performance of its systems and to enhance service levels.

From time to time, we may also request and you may choose to provide us with personally identifiable information through the use of the Website or through email addresses available from our Website.

If you do not provide us with the personally identifiable information that we request, we may not be able to properly assess your request for service and the level of service we can provide you may be reduced to the extent that you do not provide us with relevant information.

We will not collect sensitive information about you from anyone else without your consent.

Use and Disclosure of Information

We will use personally identifiable information you provide to us for the purpose of providing you with the service or product that you have requested. We do not share personally identifiable information with third parties.

We will not sell, rent, trade, share, reveal or disclose any of your personally identifiable information, unless

• you have specifically requested that we do so;
• we deem it necessary to provide you with services you have requested;
• required to disclose personal data in response to lawful requests by public authorities
• as required by law, such as to comply with a subpoena, bankruptcy proceedings, or similar legal process;
• our terms and conditions state that we will;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or
• We have reason to suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure of your personally identifiable information is a necessary part of our investigation of the matter or in reporting our concerns to relevant persons or authorities.

We may provide aggregate information and statistics about e-livres.org’s customers, sales traffic patterns and related site information to third parties but these statistics will not include individual personally identifiable information. We use a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may use your contact information to send you information about our Services, to market to you, and to help prevent spam, fraud or abuse. You may use your settings for email and mobile notifications to control notifications you receive from us. You may also unsubscribe from a notification by following the instructions contained within the notification or the instructions on our website.

Tracking Technologies

We E-livres.org Pty Limited and our affiliates, or analytics use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

We use cookies to improve the functionality of it’s site and to support all browsers. e-livres.org uses cookies to assess the performance of the Website and to confirm your preferences and for user authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.

We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5.

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests.

Analytics/Log files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Access to Personally Identifiable Information

Upon request E-livres.org Pty Limited will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may update, delete/remove it by logging in to your account or by emailng Customer Support at privacy@epuk.store or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice/Opt Out

We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you create an account but do not wish to receive any additional marketing/promotional material from us, you can indicate your preference on our registration form. Customers may not opt-out of purchase invoices and confirmation emails as these are obligatory.

If you sign up for our email alerts, notifying you of new book releases, and you no longer wish to receive our alerts and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at privacy@epuk.store.

You will be notified when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Data Security

e-livres.org takes your privacy and the privacy of all its customers very seriously. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received.

If you have any concerns about your privacy and the use of the Website or any of e-livres.org’s services or products, please contact privacy@epuk.store. We will respond to your request to access 30 days.

You may request that we provide you with a copy of the personally identifiable information collected by us from your use of the Website or through your dealings with us. You may make this request by contact us through our Online Support Form and providing the requested details.

E-commerce Transactions

If you choose to purchase a product or service from e-livres.org online, e-livres.org only stores enough information concerning your transaction as to permit it to verify your instructions and reconcile payment information from its merchant clearance system.

We process online payments through Stripe (for credit and debit card purchases) and PayPal, who can be contacted here:

https://www.paypal.com
https://www.stripe.com

e-livres.org does not store your credit card number, CVV code or card expiry date.

Tell-a-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. E-livres.org does not store this information.

e-livres.org acts as agent

In addition to operating as an online retailer of ebooks in its own right, e-livres.org also provides sales, fulfillment, payment processing and help-desk services to other companies on an agency basis. This service is most commonly provided to book publishers. We will make it clear to you whenever we are so acting as an agent, by showing the brand of the other company at the top of our web pages. The other company’s brand will be followed by the words “Powered by e-livres.org” or similar. When we sell you an ebook in our capacity as agent, the vendor of record for that purchase will be the other company. When so acting as an agent, we may provide to the other company your personally identifiable information, so that they may continue to service your needs in the event that the partnership between e-livres.org and the other company ceases. If you opt-in to receive marketing information we may pass your information onto our partners, whom we act as agents, so they may continue that service. If you do not want us to share your personally identifiable information with these companies, contact us at privacy@epuk.store

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by e-livres.org. Please be aware that we, e-livres.org, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policy of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as Twitter and Blogspot or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Business Transitions

In the event that e-livres.org goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a notice on our Web site for 30 days of any such change in ownership or control of your personally identifiable information.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:
E-LIVRES.ORG Pty Limited, trading as e-livres.org
27 Railway Rd,
Subiaco, WA 6008
Australia
Ph: (08) 9385 5851
privacy@epuk.store
ABN: 14 146 279 370

GDPR Addendum 25^th May 2018

The following clauses supplement e-livres.org’s privacy policy (above), in compliance with the European GDPR regulations which came into effect on 25^th May 2018. For the avoidance of doubt, in the event that any provision in this GDPR Addendum conflicts with our privacy policy above, such provision of the GDPR Addendum will prevail.

e-livres.org’s Business

We conduct the following business:

1. Provide intelligent, helpful reading recommendations to our members.
2. Enable our members, through the e-livres.org website and its associated domains and apps (collectively the “Website”), to buy, borrow or otherwise acquire access to, download, store, read, use and manage ebooks for their personal use.

The domains and services covered by this privacy policy

1. e-livres.org
2. eb20.com
3. Ebook Reader mobile app

Reasons/purposes for processing information

We process personal information to enable us to make better, more helpful reading recommendations; to sell goods and services to and to support and advise our members; to promote and advertise our services; maintain our own accounts and records and to support and manage our employees.

In order to perform these tasks well, we need to store information about you and your correspondence with us, and your shopping and browsing activity on the Website.

There are only two lawful reasons that we process and store information about you, and they have formal, legal definitions which you can find here:

1. Consent: You have given clear consent for us to process your personal data for a specific purpose.
2. Legitimate Interests: The processing is necessary, in order for us to provide the products and services that we offer, or to enable you to benefit most from e-livres.org.

The kind of information e-livres.org collects

Data that we might store when you visit our website, before you sign up as a member of e-livres.org

Further data that we might store after you’ve signed up.

Sharing your information with third parties

We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your consent.

We may however provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information.

We never pass on information to any third party which would enable the recipient to identify you personally, except:

1. For the purpose of processing purchase transactions (credit card, PayPal, etc.), and
2. Where we believe in good faith that this release is reasonably necessary to comply with the law.

We may provide information to the following service providers for the reasons set out below. 

Where your data is stored

e-livres.org partners with Cogeco Peer1 for the supply of Data Centre services.
https://www.cogecopeer1.com/

Cogeco Peer1,
145 King Street West, 8th floor
Toronto, ON
M5H 1J8

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use these to do a number of things:

• We use cookies to deliver content specific to your interest and to save your password so that you don’t have to re-enter it every time you visit our site.
• Cookies help us to recognise when you next visit our website and note the recommendations displayed to you. This allows us to tailor the service we provide to your preferences.

You can usually change your browser so that it will not accept cookies. If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org

What Are Cookies?

e-livres.org places tiny text files called cookies onto your computer, tablet or mobile device. This is standard practice for almost all websites.

Cookies are not harmful to your computer and are an essential part of online shopping. They allow us to give you a more efficient customer experience.

What Are Cookies Used For?

There are two main types of cookie; we call them “first party” and “third party” cookies.

First party cookies are small data files that we use for things such as keeping track of what you’ve put in your basket and remembering who you are when you return to our site. We don’t save personal information such as credit card details in the cookies we create.

Third party cookies are set on our behalf. The most important of these are Google and Commission Junction, who display text or banner adverts on our behalf on a number of other reputable websites or in Internet search results. Commission Junction does not collect personal data from our website. Because our website uses Google Analytics to help us optimise our web pages and better understand the website’s traffic, if you visit us while you’re logged in to your Google account (like Gmail, for example) then some of your browsing activity on our site may be …

Cookies enable us to meet our contractual obligations to make payments to third parties (like Google and Commission Junction) when a product is purchased by someone who has visited our website from a site operated by those parties.

Email and In-App Marketing

We send three types of timely messages to our members:

Refund Policy

To submit a refund request, please contact our help desk. It’s OK, we’re very reasonable.

An ebook you purchase from e-livres.org is eligible for return if we receive your request within seven days of the date of purchase, and you have read less than 10 per cent of the book. We will issue you a store credit, or process a full refund to your card or PayPal account – whatever your preference.

If an ebook does not perform as described by us, you may return it at any time under these rules:

Return of eBook for no reason

You can do this within 7 days of purchase if you’ve read less than 10 per cent of the book. We’ll issue a store credit or refund.

Return of ebook for a valid reason

Up to 365 days

We will issue a store credit or process a refund, if possible. (If too much time has passed, PayPal or your card issuer may not allow a refund. The window for processing refunds varies from one provider to another; it can be weeks or months. In such cases we will provide you a store credit.)

After a year

It is unlikely that we would do this. Whether or not we process a refund after such a long time is entirely at our discretion, and will be determined on the merits of the case. If we grant a refund in such a case it will only be in the form of a gift certificate that can be redeemed for purchases at www.e-livres.org.

What is a “valid reason” for returning an ebook?

We take a commonsense approach to refund requests. What constitutes a “valid reason” can change over time, along with changes in technology, and will be determined entirely at our discretion based on the circumstances. No correspondence will be entered into regarding such determination.

“I didn’t enjoy the book” is not a valid reason.

Technical problems

“The ebook didn’t meet my technical expectations” can be a valid reason for refund if the product falls short of its description. If an ebook you buy from us does not match its description in some respect, then we will process a full refund without hesitation.

On every product page on our website the ebook you’re buying is fully described.

Among other things, the description includes:

• The ebook’s file format(s)
• Restrictions on copying, printing, sharing, etc, if any
• Requirements for installing additional software or apps, if necessary
• Supported reading devices and operating systems
• Number of pages

The description displayed on each ebook’s product page on e-livres.org constitutes our entire representation as to that product’s characteristics and functionality.

Technology changes over time. We currently support over 20,000 different reading devices. If you find that an ebook you bought in the past does not suit your needs today because of changes in technology outside our control (for example, because you bought a new device that does not support our file formats, or because the manufacturer’s firmware upgrade renders the ebook unusable on that particular device), you are not entitled to a refund.

Remember, every ebook offered for sale on e-livres.org can be read on any device that has a web browser.

Non-Technical Problems

There’s a variety of real-world issues that can trigger a refund. Just contact our support team and they’ll be glad to help. For example, if you bought an ebook for a course but then changed courses, or the instructor changed the recommended text, let us know and we’ll fix that – provided you haven’t read more than 10 per cent of the book.

Vouchers and Gift Certificates

Vouchers are sold on a firm sale, non-returnable basis. If you buy a batch of vouchers, you are not entitled to a refund for un-redeemed vouchers. This is because, having sold you a voucher or batch of vouchers for a specific title, we then pay the publisher(s) of the ebooks for the whole batch, on a firm sale, non-returnable basis.

You can return a gift certificate on the same terms as any ebook (as above), provided that the gift certificate has not been redeemed.

Abuse

These rules are really only designed to prevent abuse, which sometimes happens. We are reasonable, and are keen to help reasonable people who act reasonably.

We monitor returns and refund requests in order to prevent abuse. The ability to buy more ebooks from e-livres.org will be withdrawn if, in our sole judgment, we have reasonable grounds to believe the user is abusing the system.

When we process a refund for an ebook, we’ll disable your access to the ebook (delete it from your online bookshelf).

Re-Downloading

If an ebook becomes corrupted or requires replacement during the normal course of use, you can re-download anytime from your e-livres.org account.