Service Management: Operations, Strategy, Information Technology – 5th International Edition

Service Management: Operations, Strategy, Information Technology – 5th International Edition

James A. Fitzsimmons

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This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.

Year:
2005

Edition:
5th

Publisher:
McGraw Hill Higher Education

Language:
english

Pages:
605 / 564

ISBN 10:
0071244409

ISBN 13:
9780071244404

File:
PDF, 33.16 MB